Customer Feedback

At Alpine Volkswagen Pinetown it is really important to us to hear what our customers have to say about us. Alpine Motors consists of a Volkswagen dealership of experts. We value every customer as our only customer and are committed to delivering the highest levels of service delivery and customer care. Our customers enjoy their buying experience here at Alpine Volkswagen and repeatedly come back to visit us because we know everything there is to know about Volkswagen.

 

In this day age exceptional service is scarce.

 

I am based in Cape Town and bought another brand vehicle 2 months ago from a Dealership in Durban, Pinetown and flew down to collect it. I received the worse service ever imagined and waited 3 hours before the financial person could attend to me.

 

After delivery of the vehicle I had 2 break-downs the same day and was forced to cancel the deal and got the other dealership to reimburse me for flight cost. The dealerships service was shocking from the salesperson, to the financial person and the dealer principal.

 

I vowed never to purchase a vehicle in Durban/KZN.

 

My son wanted a Golf 6 GTi with low kms for his birthday and found one on the internet by Alpine Motors Pinetown Durban.I was hesitant and skeptical to call Alpine in Durban.I called Candice van Rijsbergen and to my surprize found her to be the epitome of efficiency.

 

Candice kept me informed all the time whilst the finance was in process.Once the finance was approved we arranged for my sonand I to fly to Durban where she arranged for us to be collected.Upon arrival she welcomed us with a friendly smile and made us comfortable and immediately took me to the finance person who arranged that I sign all the documents.

 

Candice’s level of exceptional customers service is of such a high standard I feel obligated and compelled to purchase all my personal vehicles and company vehicles via her and Alpine Motors.Her commitment and energy level is so admirable that I told my 69 staff of how Candice van Rijsbergen provide exceptional service and that we need to try and exceed her level of service.

 

I write this email to VWSA as exceptional service must be commended and noted and Candice van Rijsbergen should be applauded for the manner in which she does business.

 

Ebrahim Petersen
29 June 2015

Very warm welcoming staff. Purchased 2 vehicles. No problems at all. Excellent customer service. Sales ladies where very patient and we were delighted to have chosen to purchase the vehicles from Alpine VW. Well done to all of you at Alpine VW. Keep up the good work

 

Fathima Mitha Tayob
04 June 2015

Awesome service. A special thank you to Bronwyn Morgan for excellent sales service and an awesome goodbye dance when driving out. Thank you Alpine VW

 

Shane Cloete
28 August 2015

Bought two new cars from this branch,excellent deal by salesman Dineshin Odayar.The service section is very pleasant with on the ball consultants.Experienced very good service from Lynette.Keep it up

 

Raffi Khan
20 August 2015

A huge thanks to sherwin and yogi for all your hard work in helping us get our new car , customer service was excellent.

 

Cassidy Newcombe
20 August 2015

I think they are excellent , well i did receive the best service and delivery ever , its a memory i will never forget . The sales person Sagren Naidoo hmmm no relative of mine althou we share the same surname :) gave of his best ....natural born sales person...thank u again

 

Sheryl Naidoo
27 May 2015

Im impressed with the service i got, my first time taking my car for the service and i got an amazing service. I arrived at 07:30 and at 07:50 i was in a transport back home. The staff was friendly and efficient. Im amazed because i have taken my car for service to VW Hatfield and i normally arrived at 07:00 and will only be finished around 08:30 and only transported around 09:00. So for me this is new and i had my book in the bag thinking i will read whilst awaiting to finish. Big ups Alpine Pinetown and may you continue to serve us with pride and joy. Im long home as im writing this update. Adios

 

Duchess Dips L Mothae
17 March 2015

Amazing service and friendly staff all round. Especially to Garth Godden who was super efficient and always kept me updated. Extremely impressed with how fast everything was done and the way he handled everything. Thanks

 

Kelly Pillay
17 Feb 2015

Every day is a day of adventure with a Polo, thanks to the excellent service provided by Alpine VW, pictured is my baby sold to me by Dylan Reilly in August 2015. This photo is taken at the view point of the Potrivier Pass after having just conquered Naude's Nek Pass, both in the Eastern Cape. Clocked almost 9000km so far!

 

Marshall Lambert
16 Jan 2016

To Garth, you went beyond the call of being a a Sales representative of Alpine in our difficult time. Your assistance and effort was much appreciated. Thank you, thank you!

 

Tee Hlongwa
29 Feb 2016

To The Dealer Principal Garth la re’servee

I bought a Golf 7 GTI performance pack from your dealership on the 02/ January /2016 with 19inch Santiago rims. The tyre wall got damaged and no outlet throughout Durban had stock of this tyre.

I then called up Andre Van Niekerk from your parts division. He was absolutely brilliant when it came to his reaction time and is ongoing feedback to resolve the situation.

I would also like to extend a well done to Neil Suchipersadh your Sales Assistant that has also been very helpful by following up with me in time of need. Overall both your staff members have given me nothing less than 100% customer satisfaction.

 

 
Prenolan Moodley
03 March 2016

 

I purchased my vehicle from Alpine Motors in 2012 and have been blown away by the support received by all members. This is an enthusiastic, goal orientated and highly motivated team. If ever I had a problem, the team would be there to support me. My yearly servicing was done with care and good old German precision. For this reason I would recommend Alpine to friends and family with not so much as a seconds thought. Thanks all involved with my absolute satisfaction.

 

 
Andrew Fuhri – Financial Planner at Momentum
09 May 2016